Video Concierge

Why using video concierge service by Liveconf ?

You have your own VPN, you are equipped with video conferencing systems and you want to develop the use easily by offering your users a quality support?

The Nevicom SA outsourcing service allows you to free your staff from direct exploitation and Simply secure your investment!

Our mains advantages

  • Full management of your facilities, supervision of equipment in support of users.
  • No need of a team dedicated to managing your infrastructure and terminals
  • Transparency of your infrastructure management costs.
  • Services available from 08:30 to 18:30 from Monday to Friday (extended hours optional).
  • Securing your installations and compliance with your security policies.
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Refer your entire video conference management solution to an outsourcing expert.

…for maximum security and minimum dedicated resources.

Operation and administration of your video systems

  • Securing equipment and infrastructure
  • Setup and configuration of the equipment
  • Programming, launch and supervision of video conferences
  • Management of malfunctions and incident response coordination, Maintenance

Securing your equipment and infrastructure

  • Management of your remote infrastructure through a secure IP connection
  • Respect your security standards
  • Backup your data and preferences: no loss of information in case of incident
  • Pro-active management of equipment to detect any technical incident

Users support and management of your conference via a dedicated hotline

  • Hotline available from 8:30 to 18:30 Monday to Friday (additional tracks optional)
  • Multilingual support (French, German, English, Spanish …)
  • Testing of new equipment for optimized compatibility
  • User support with remote control socket for quick handling of incidents

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A great solution to meet your requirements

  • Booking your conference by phone, email or going to our booking portal.
  • Production of monthly statistical reports on the activities, traffic and incidents by terminal and / or by videoconference room
  • Possibility of video conferencing with Nevicom operator to monitor the quality of service andchange management
  • Ability to record your conferences live streaming VoD streams or CMS, social networks, web portals, etc … with view rights
  • Extension facilitated your infrastructure
  • Supervision of incidents networks via a metrology server
  • Possibility to extend the operating hours at the request

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