Why using video concierge service by Liveconf ?
You have your own VPN, you are equipped with video conferencing systems and you want to develop the use easily by offering your users a quality support?
The Nevicom SA outsourcing service allows you to free your staff from direct exploitation and Simply secure your investment!
Our mains advantages
- Full management of your facilities, supervision of equipment in support of users.
- No need of a team dedicated to managing your infrastructure and terminals
- Transparency of your infrastructure management costs.
- Services available from 08:30 to 18:30 from Monday to Friday (extended hours optional).
- Securing your installations and compliance with your security policies.
…for maximum security and minimum dedicated resources.
- Securing equipment and infrastructure
- Setup and configuration of the equipment
- Programming, launch and supervision of video conferences
- Management of malfunctions and incident response coordination, Maintenance
- Management of your remote infrastructure through a secure IP connection
- Respect your security standards
- Backup your data and preferences: no loss of information in case of incident
- Pro-active management of equipment to detect any technical incident
- Hotline available from 8:30 to 18:30 Monday to Friday (additional tracks optional)
- Multilingual support (French, German, English, Spanish …)
- Testing of new equipment for optimized compatibility
- User support with remote control socket for quick handling of incidents
- Booking your conference by phone, email or going to our booking portal.
- Production of monthly statistical reports on the activities, traffic and incidents by terminal and / or by videoconference room
- Possibility of video conferencing with Nevicom operator to monitor the quality of service andchange management
- Ability to record your conferences live streaming VoD streams or CMS, social networks, web portals, etc … with view rights
- Extension facilitated your infrastructure
- Supervision of incidents networks via a metrology server
- Possibility to extend the operating hours at the request